Frequently Asked Questions

General

Where can I get a copy of the Festival printed Guide?

The full 2019 program of events is revealed on 15 November with tickets on sale from this website. Early access to the program and discounts are available for FRINGE WORLD Friends.

You can also read about all events in the program in the 2019 Festival guide, which will be released in December.

You can order a copy of the 2019 Festival guide here.

You can read the 2018 Festival guide online here.

How can I give feedback to FRINGE WORLD?

We welcome customer feedback, comments and questions at any time! Just fill out our Contact Us form and we'll get back to you as soon as possible.

At the conclusion of the 2018 Festival, we invited all audiences to complete our survey, which was an opportunity to provide comprehensive feedback. Key results and findings of this survey are then referred to by our team in the planning and development of future festivals. We also publish highlights from all Festival surveys in our annual Impact Report. 

What is FRINGE WORLD?

 

FRINGE WORLD is a summer celebration held in Perth and Western Australia each year. 

It’s the largest annual event in WA and the third largest Fringe in the world. The 2019 FRINGE WORLD Festival will run for 31 days from 18 January to 17 February.

The program of events is all about variety and offering something for absolutely everyone. The line-up includes comedy, circus, free and family entertainment, theatre, visual arts, musicals, dance and cabaret presented by Western Australian artists along with performers from all over the world.

The full 2019 program is revealed on 15 November with tickets on sale from this website. Early access and discounts are available for FRINGE WORLD Friends.

The 2018 Festival played host to 730 shows at over 155 venues and performance spaces spread across Perth and further afield in local communities and neighbourhoods. The 2018 Festival sold more than 360,000 tickets and generated box office sales of almost $10 million. Attendance at ticketed and non-ticketed events topped 900,000. 

We’ve been entertaining the people of Perth with Fringe entertainment since 2011 and we can’t wait to see the city come alive again in 2019!​

The Festival's positive cultural, social and economic benefits for the state is documented in the 2018 FRINGE WORLD Impact Report.

Who produces FRINGE WORLD?

FRINGE WORLD is produced by Artrage INC, a not-for-profit charitable organisation whose purpose is to enrich and evolve the culture of Western Australia. Artrage is Western Australia's longest running not-for-profit arts organisation established in 1983. For more information about Artrage INC and FRINGE WORLD, please read the 2018 FRINGE WORLD Impact Report.

I'm an artist. Can I perform in the Festival?

FRINGE WORLD is an open-access Festival, which means that artists from anywhere in the world can register to be part of the event. 

Registrations for the 2019 Festival are now closed.

Click here for more information about participating in FRINGE WORLD and how to find out when 2020 registrations will open.

Where can I find more information about FRINGE WORLD?

The Festival's cultural, social and economic benefits for Western Australia are documented in the 2018 FRINGE WORLD Impact Report. 

Can I work/volunteer with the Festival?

Click here to read about the latest jobs and volunteer opportunities.

Sign up to our e-news and keep an eye on our Facebook page for future notifications about jobs and volunteer opportunities with FRINGE WORLD. 

When is FRINGE WORLD?

The 2019 Festival will run from 18 January to 17 February in Perth, Western Australia during the city's buzzing summer festival period. There are also some special Fringe events happening in some sweet towns and cities in regional WA.


Key Festival dates are: 

  • October 18: FRINGE WORLD Friends get early access to purchase a selection of 2019 shows with TeaserTix Round 1. 
  • October 25: More FRINGE WORLD shows are released for Friends with TeaserTix Round 2.
  • November 15: The full FRINGE WORLD 2019 program is revealed and all event tickets on sale.
  • December 10: FRINGE WORLD's new Box Office in Yagan Square opens.
  • January 18: FRINGE WORLD Festival 2019 begins!
  • February 17: FRINGE WORLD Festival ends. 

 

I'm a venue manager. Can my venue be part of FRINGE WORLD?

FRINGE WORLD is an open-access Festival and there are a number of ways that Perth venues can be part of the event. Venues, like artists, need to register their interest with the Festival. 

Registrations for the 2019 Festival are now closed.

Click here for more information about venu registration and to sign up for notifications when 2020 registrations open.
 

FRINGE WORLD Friends

What are the benefits of joining the FRINGE WORLD Friends club?

Fringe is easy when you're a Friend and the year-round offers mean the good times keep going even after the Festival ends. 

Click here for more information about the FRINGE WORLD Friends benefits.

What is the cut-off date for becoming a Friend?

FRINGE WORLD Friends is an annual subscription program and the benefits for 2019 Friends run until 30 September 2019.

We recommend becoming a Friend as soon as possible to take advantage of the Friends benefits and offers that commence in October, including TeaserTix and Friends Frenzy tickets.

When can I start buying Friends Frenzy tickets?

Friends Frenzy 30% off select tickets are available from 18 October - 16 January. 

How do I know which shows have Friends Frenzy tickets available?

When you are on the What's On page, select More Filters and in the Price Types select the Friends Frenzy ticket type.

 

When you're on the event page keep an eye out for sessions with a pink marker, which indicates when a session has Friends Frenzy tickets available.

 

 

Make sure to get in fast as there are only a limited number of Friends Frenzy tickets available per session!

Gift Vouchers

How do E-vouchers work?

Simply purchase an eVoucher and it'll hit your chosen recipient’s inbox.

You enter their address and a message to them after you've made payment. eVouchers are the perfect option to gift your mates and family if you don't know their postal address, or if you've left your Christmas pressies a little too late! Vouchers can be redeemed for tickets online or from one of our FRINGE WORLD Box Offices.

Buy one now!

When does my Gift Voucher expire

FRINGE WORLD Gift Vouchers purchased during the 2019 Festival can be used for ticket purchases during the 2019 Festival only. Balances remaining on gift vouchers after February 17 will be forfeited and are not further redeemable. 

Christmas delivery of Gift Vouchers

You have several Delivery Options that you can choose for a Gift Voucher, you select these options in the Checkout:

  • E-Voucher: Choose this option to send the voucher via email, either emailed to you or direct to the recipient. You can specify the date you want it to be sent. If you choose to send on the day you purchase, it will be sent immediately. If you choose to send it on a future date (i.e. if you want it to be emailed on Christmas Day) the email will be sent around 8am WST. 
  • Collect at Box Office: Choose this option to collect the printed Gift Voucher from a FRINGE WORLD Box Office. Click here for Box Office locations and opening times.
  • Post to Primary Address: Choose this option to have your printed Gift Voucher mailed to your address. 
  • Post to Alternative Address: Choose this option to have your printed Gift Voucher mailed to an alternate address i.e. you may want it to be sent directly to the recipient.

If you choose Post to Primary Address or Post to Alternative Address as the Delivery Option after 5pm Thursday 6 December 2018 we cannot guarantee delivery before Christmas, however you can purchase an eVoucher and send it by email directly to the recipient. 

How do I redeem my Gift Voucher?

If someone loves you enough to give you the adventure of Fringe this year, you'll need to redeem your voucher as soon as you can to make sure you get the pick of the shows before they sell out! Here's how to redeem your voucher:

  • See what's on - what do you want to see? When you've chosen, add the ticket to your cart as normal.
  • When you checkout you'll see a box asking for your voucher number. This is a 16-character voucher code beginning with 0623.

  • Don't forget to accept the terms and conditions before moving to the next page.
  • If the gift voucher isn't equal to the cost of your tickets, you can pay the remainder by credit card.

FRINGE WORLD Gift Vouchers are valid for ticket purchases from the date of issue to 23:59 on Sunday 17 February 2019. Balances remaining on gift vouchers after this expiry date will be forfeited and are not further redeemable.

What happens if I forget to send my eVoucher?

If you forget to put the recipient’s address in your eVoucher purchase on the order confirmation page you can go back to your account page and send it from there.  

Buying, collecting and postage of tickets

Can I collect my tickets from the venue?

When purchasing your tickets if Venue Collect is an option you can opt to collect your tickets from the venue within 60 minutes of the show start time. Check your Order Confirmation for more information. 

For all events at FRINGE Central, The Pleasure Garden or The Ice Cream Factory you must collect your tickets from a FRINGE WORLD Box Office before your show starts if you have selected box office collection.

We recommend that you allow at least 60 mins in order to queue for your tickets at the Box Office and find your venue.

How can I buy tickets?

Buy your FRINGE WORLD Festival 2019 tickets online from this website by browsing the Shows, adding tickets for the shows you want to see to your Cart and completing the online checkout process.

Click here to begin browsing the 2019 shows. 

Alternatively, visit one of our FRINGE WORLD Box Offices. Click here for Box Office opening times and locations. ​

Can I collect tickets from a FRINGE WORLD Box Office?

When purchasing tickets from this website choose Collect at Box Office to be able to collect the tickets from one of our FRINGE WORLD Box Offices, please click here for locations and opening times. 

When collecting your order from the Box Office please bring your Transaction ID (find it on your Order Confirmation email).

If you are unable to pick up the tickets yourself, a friend or family member may collect them for you as long as they have your Transaction ID.

If you are collecting tickets to see a show that night, we recommend that you allow at least 60 mins in order to queue for your tickets at the Box Office and find your venue.

Can tickets be mailed to me?

Yes! 

If you want your tickets to arrive in time for Christmas, please note that if you purchase after 5pm Thursday 6 December 2018 we cannot guarantee delivery before Christmas.

From 8 January 2019 onwards Standard Post will no longer be an option, however, if you purchase your tickets more than ten business days in advance of the event, you may opt to have your tickets posted to you by Registered Post for a $6.50 fee.

FRINGE WORLD recommends Registered Post for trackable and sign on delivery postage. 

FRINGE WORLD cannot be held responsible for tickets lost in the mail via Standard Post. Please read our ticketing T&Cs for more information.

What fees will I be charged when buying tickets?

A $2.20 website transaction fee is applied to every purchase made online through our website. Payments made at a FRINGE WORLD Box Office attract no transaction fees.

Tips to help you choose a show

There are so many shows! Can you recommend some?

Become a FRINGE WORLD Friend for exclusive offers and news.

Visit facebook.com/fringeworld for what's buzzing and the latest deals.

Visit fringefeed.com.au for Fringe reviews and news.

You can also grab a flyer from an artist at a Box Office and let them tell you about their show. 

Exchanges, refunds and lost tickets

What if my tickets are lost or stolen?

We recommend that you treat your tickets like cash because we are unable to replace lost or stolen tickets. If you have lost your tickets email hello@fringeworld.com.au at least 24 hours before your show time. FRINGE WORLD reserves the right not to refund lost or stolen tickets.

Can I get an exchange or refund?

Before completing your purchase of tickets, please carefully review the show, date/time and venue details. Without limiting your statutory rights under Australian Consumer Law, there is no right of refund or exchange on FRINGE WORLD tickets. If a show has been cancelled you are entitled to a refund.

Concession prices

Is there a special price for kids?

Some shows may have special ticket prices for children such as: 

  • Kids Ticket prices - For children 12 years and under who will occupy a seat. Children ages 2 years and under are free on lap.
  • Family Ticket prices - A discounted ticket pack covering 2 Adult and 2 Children or 1 Adult and 3 Children. Please enter '4' tickets when purchasing 1 family ticket.

Check the show details to find out whether these ticketing options are offered.

Are there concession prices?

There aren't any specific special prices for Concession cardholders with the exception of Companion Cards. Please click here for more information on Companion Card tickets.

The average ticket price for FRINGE WORLD shows is $25.

Venues and seating

I have tickets to two shows in one night. Is there enough time for me to get from one venue to another?

We have many different venues throughout the city, in the ‘burbs and beyond so please make sure you allow yourself extra time to get from venue to venue. 

Can I smoke in any of the venues?

All indoor performance areas are smoke free. 

Can I choose where to sit when buying my tickets?

Most seating is unreserved and is filled on a first come, first serve basis when you arrive at the venue. It is recommended you line up early for a good spot.

Become a Fringe Friend and secure a Skip the Line Pass for you and a mate for two shows at The Pleasure Garden and two shows at Yagan Square to get the best seating options.

What time should I arrive for my event?

Should I arrive early?

Most shows are around 60 minutes in length. This is also the ideal time to arrive pre-show.

Allow at least 60 minutes before the show to find a park or make your way from your public transport stop, collect your tickets from a Box Office, find your venue and grab a pre-show drink or meal.

A queue will form outside your venue before show time and most shows have unallocated seating, so line up early to get your pick of the seats.

Unfortunately, latecomers may not be admitted.

Age suitability

What does the suitability of events mean?

Each event will have a suitability listed on the right hand side of the event page. This is to help you decide whether it is right for you and your group. Below are the definitions of each suitability listing:

All (General): Suitable for all ages. 

PG: Parental guidance recommended. For children’s events there are additional age ranges for some shows.

M: Mature audiences. Recommended for people over 15 years old but subject to parental discretion. Events that contain some adult content but are suitable for teenagers aged 15 and up. 

18+: Recommended for people over 18 years old. Events that contain nudity, coarse language, sexual references or depictions of violence are generally considered to be suitable for adults only

18+ (restricted): Restricted to people over 18 years old. Events that contain nudity, coarse language, sexual references or depictions of violence are generally considered to be suitable for adults only and patrons will be expected to be able to provide photographic ID. 

Please note that many FRINGE WORLD venues are licensed. In some instances, under 18's are welcome to licensed areas but must be accompanied and supervised by a parent or guardian and the decision to allow entry is entirely at the discretion of the licensee. Each venue can have different licensing conditions so please check the venue license rules on our website before purchasing a ticket.

What are valid forms of ID when attending 18+ licensed FRINGE WORLD venues?

The valid forms of Photo ID accepted in Western Australia are Passports, WA Photo Cards and Australian Driver's Licenses only (i.e. the following are not accepted: student cards, foreign driver's licenses, health care cards, credit cards). 

Click here for full details of identification that are permitted as evidence of age

I'm under 18, can I go to a FRINGE WORLD event?

Many FRINGE WORLD venues including The Pleasure Garden and the FRINGE WORLD Orchard are licensed. In some instances, under 18's are welcome to licensed areas but must be accompanied and supervised by a parent or guardian and the decision to allow entry is entirely at the discretion of the licensee. Each venue can have different licensing conditions so please check the venue license rules on our website before purchasing a ticket.

Note that some events are restricted to over 18s only – look out for “18+ (Restricted)” in the Age Suitability section.

Always check the ‘Content Warnings’ on each page before purchasing a ticket as we cannot offer a refund when admission is refused by the venue.

Accessibility

I'm in a wheelchair and have specific access requirements, who should I contact?

Refer to the accessibility page for details on how to make a specific access request.

What is the disability access like at FRINGE WORLD venues?

Accessibility levels vary across all FRINGE WORLD Festival venues. For venue specific access information, please visit the individual venue page.

How can I book a ticket with a Companion Card?

Refer to the accessibility page for details on how to book with a companion card.

Camera and Photography

Can I take photos during the show/performance?

Only at the discretion of the performers, otherwise cameras or other photography or recording equipment (including mobile phones) may not be permitted to use at the event. 

Will my photo be taken at the Festival?

Your photo may be taken at a Festival event or venue. Refer to our Terms & Conditions for more information.