Frequently Asked Questions

General

What is FRINGE WORLD?

FRINGE WORLD is one of the most popular annual events in Perth, annually entertaining hundreds of thousands of people with an incredible array of live entertainment. 

There’s something for everyone at FRINGE WORLD; from comedy, music and musicals, circus and much more, plus - ticket prices are great value so you can enjoy multiple shows in one night out.

In a global landscape of more than 400 Fringe festivals, FRINGE WORLD is the third largest Fringe on the planet, and in terms of tickets sold, Western Australia’s largest annual arts event.

FRINGE WORLD takes pride in our hybrid festival model, combining Open Access and Part Programmed elements. This model allows us to create a dynamic platform for artists, presenters, and venues to collaborate, resulting in a diverse array of performances that cater to all tastes and preferences. 

Open Access allows artists from around the world and venues from all across greater Perth to register to participate.

Fringe has been running since 2011 and we hope to see you at the next Festival! 

More information About Us is here.

When is FRINGE WORLD?

FRINGE WORLD Festival 2025 will take place from 17 January - 16 February. Mark your calendars!

Who produces FRINGE WORLD?

FRINGE WORLD Festival is presented by ARTRAGE Inc, a non-for-profit registered charity that is one of the oldest arts organisations in WA.

Alongside FRINGE WORLD Festival, ARTRAGE also currently produces Rooftop Movies (est. 2012).

The ARTRAGE Strategic Plan and its organisational Purpose, Vision, Mission and The Way We Work statement informs how the Festival is delivered.

ARTRAGE Purpose: To enrich and evolve the culture of Western Australia by creating open artistic opportunities for audiences and artists.

ARTRAGE Vision: To embed arts in the hearts and minds of all Western Australians.

ARTRAGE Mission: To provide enduring benefits for artists, audiences and a diverse family of stakeholders through presenting cultural events with global appeal.

The Way We Work:

  • We mainstream Fringe culture.
  • We surprise and delight.
  • Our success is defined by the success of our artists.
  • We make Perth better.

FRINGE WORLD is based on the traditional open access Fringe model, but with a twist. Whilst overseeing the marketing, ticketing and overall management of the Fringe, ARTRAGE also produces a large proportion of the Festival directly through a range of managed hubs. The 2024 ARTRAGE Managed Venues will be The Pleasure Garden and L'Euro Grande.

What shows are in the Festival?

The shows in the Festival offer something for everyone with comedy, cabaret, theatre, music and musicals, children's events, circus and more on offer for you to enjoy. FRINGE WORLD is an open-access Festival, which means anyone can participate and it's up to the artists to decide to be part of the Fringe. 

What happened to the Festival Guide?

The Festival guide has been your go-to for all events in the Festival, but we are doing things a bit differently and not producing a printed guide. 

We made this call to allow for greater flexibility for our artists so they didn't have a hard deadline and can still participate even if they come on board in December or early January. 

But don't worry, because with the FRINGE WORLD app featured handy functionality to make it super easy to find shows that you'll love. From scheduling, personalised show recommendations, e-ticketing, maps and our shake to find a random show - the app is APPsolutely essential to download. 

Download the app now

Can I work/volunteer with the Festival?

Click here to read about the latest jobs and volunteer opportunities.

Sign up to our e-news and keep an eye on our Facebook page for future notifications about jobs and volunteer opportunities with FRINGE WORLD. 

How can I give feedback to FRINGE WORLD?

We welcome customer feedback, comments and questions at any time! Just fill out our Contact Us form and we'll get back to you as soon as possible.

Accessibility

I have accessibility requirements, who can I contact?

Refer to the accessibility page for details on how to make a specific access request.

What is the accessibility like at FRINGE WORLD venues?

Visit the Accessibility page for all information regarding this question. 

For accessibility information about a specific venue, browse all venues here.

How can I book a ticket with a Companion Card?

To register your Companion Card, please fill in this super quick form and our Audience Support team will take care of the rest. Check out the accessibility page for the full lowdown on Access at FRINGE WORLD.

What do the accessibility fields mean?

Wheelchair Access

Venues accessible for a person using a wheelchair.

Accessible Parking

Venue with a designated ACROD space.

Audio Description

This service enhances the live event experience for people who are blind or have low vision. An audio describer uses a small transmitter to describe what is happening in an event. People using this service use a personal listening device provided pre-show, enabling them to experience the event from anywhere in the space. 

Auslan Interpretation

Auslan is the majority sign language used by the Deaf and Hard of Hearing community in Australia. In these sessions, an interpreter stands side of stage, live translating dialogue into Auslan.

Relaxed Performance

Open to everyone, but adapted to create a more welcoming environment for anyone that may benefit (this may include people with anxiety, sensity sensitivities or autism). Relaxed Performances often have slight modifications to light and sound, an open door policy and a quiet area available.

Tactile Tours

Occuring before the performance, tactile tours allow patrons who are blind or experience low vision to experience the performance via touch.

E.g., patrons may be given access to costumes, props, and stage set in order to capture the atmosphere of the work. 

ESL Suitable

Events suitable for the culturally linguistically diverse. Audiences can understand and engage with the event without a comprehensive understanding of the English language.

Aural Rating

At FRINGE WORLD, artists are now given the opportunity to self-assess their events based on their Aural Assessment.

  • Aural Rating 100%: These events rely entirely on auditory experiences, devoid of any visual elements. For example, performances conducted in total darkness.
  • Aural Rating 75%: These events primarily emphasize auditory elements, with visuals playing a secondary role or serving as supplementary components.
  • Aural Rating 50%: These events incorporate both auditory and visual elements, yet one's ability to fully engage with the experience does not hinge on sight.
  • Aural Rating 0%: These events are inherently inaccessible to blind or low vision audiences.

Please note that these evaluations are subjective and decided upon by event organizers themselves.

Visual Rating

Similarly, at FRINGE WORLD, artists are allowed to self-assess their events Visual Rating.

  • Visual Rating 100%: These events are entirely centered around visual experiences, devoid of any music or dialogue.
  • Visual Rating 75%: These events may feature full subtitles or minimal dialogue, along with some background music or sounds.
  • Visual Rating 50%: These events may partially include subtitles or dialogue and incorporate background music or sounds.
  • Visual Rating 0%: These events are not inherently accessible for D/deaf and hard of hearing audiences.

It's essential to remember that these evaluations are subjective and are determined by the event organizers themselves when evaluating their respective events.

Open Captioning

Subtitles with additional sound descriptives.

Hearing Loop

A sound system accessible to patrons with hearing aids that transmits enhanced audio directly to the patron's hearing aid via a wireless signal. (sometimes called an audio induction loop).

 

Accessible Performance services may only relate to specific sessions. If applicable, the session dates that these services relate to will be listed under the 'Performance Accessibility' heading on each event page. 

Ticketing

Can I get an exchange or refund?

Unfortunately, we do not refund tickets for change of mind or refusal of entry. This policy helps protect our artists from losing expected income at short notice.

Before completing your purchase of tickets, please carefully review the show, date/time, venue details and requirements of entry.

Without limiting your statutory rights under Australian Consumer Law, there is no right of refund or exchange on FRINGE WORLD tickets.

If a show has been cancelled, you are entitled to a refund.

Read the Terms and Conditions for more information.

What if I can't find my tickets?

When you purchase tickets you will receive an Order Confirmation email (subject line 'FRINGE WORLD Festival Booking Details'). Your email confirmation contains a QR Code which is your ticket/s to all events and performances purchased in the transaction. Please make sure to check your spam/junk folders in case it's made its way there.

Still can't locate your email? Please use the following alternatives:
1. Access your tickets via the FRINGE WORLD App 
2. Log In to the FRINGE WORLD Website and check your order history under your account.

If you need further assistance you can reach out to our friendly Audience Support team via hello@fringeworld.com.au.

 

What if my show is cancelled?

In some instances, shows may be cancelled. Ticket holders are encouraged to check the event page of their session on the FRINGE WORLD website before attending to see the latest update to their show.   

We will endeavour to contact all ticket holders to cancelled sessions prior to the event and recommend ticket holders check their emails and junk folders for information relating to their cancelled session should this occur. If your show is cancelled you will receive a refund as per our purchase terms.

I received a duplicate transaction - what should I do?

Please get in touch with our friendly Audience Support team via hello@fringeworld.com.au. Simply provide us with your email address, name and transaction ID and we will get to the bottom of it!

FRINGE WORLD Friends

What are the benefits becoming a Friend?

We've got loads of awesome benefits for our Friends in 2025, including the returning benefits of access to early release tickets, Friends Frenzy 30% off discounted tickets, Skip-the-Line Passes and more! See the Friends page to see the full list of 2025 benefits.  

The FRINGE WORLD Friends one-off subscription price of $45 pays for itself with Friends saving on average $80 during the Festival.  

Friends benefits run throughout the year with offers through some of Perth's best events, restaurants and happenings. 

When can I purchase a 2025 Friends subscription?

NOW ~ here!

Gift Vouchers

When can I purchase a 2025 Gift Voucher?

Gift Vouchers are on sale now! Make someone's day and head here.

How do I redeem my Gift Voucher?

If someone loves you enough to give you the adventure of Fringe this year, you'll need to redeem your voucher as soon as you can to make sure you get the pick of the shows before they sell out! Here's how to redeem your voucher: 

  • See what's on - what do you want to see? When you've chosen, add the ticket to your cart as normal. 
  • During checkout, you will be asked to enter in your voucher number. This is a 16-character voucher code.
  • Don't forget to accept the terms and conditions before moving to the next page.
  • If the gift voucher isn't equal to the cost of your tickets, you can pay the remainder by credit card.

FRINGE WORLD Gift Vouchers are valid for ticket purchases and Friends subscriptions from the date of issue to 23:59 on Sunday 16 February 2025. Balances remaining on gift vouchers after this expiry date will be forfeited and are not further redeemable. 

When does my Gift Voucher expire?

Gift Vouchers can be used for ticket purchases and Friends memberships during the Festival. Balances remaining on gift vouchers after Sunday 16 February 2025 will be forfeited and are not further redeemable, so make sure you squeeze every last drop of that Fringey goodness!

My user Account

Where are my Account Settings?

MY ACCOUNT can be found TOP RIGHT VIA DESKTOP, and TOP LEFT VIA MOBILE through the drop down menu.

You must be logged into your account to view your account settings.

Do I need an account to buy a ticket?

There are specific events and shows where you can purchase tickets at the door, and we also provide last-minute, in-person Box Office Sales for when you are on the run.

Keep in mind life is so much easier with a customer account! We take good care of your personal information as per our Privacy Policy and can keep you informed about changes to your event super quick!

Can I delete My Account?

Yes, you can permanently delete your account if you wish, see how below:

APP: Access your account via the TOP RIGHT person icon. Once the drop-down menu appears, simply scroll to the bottom and hit DELETE ACCOUNT. Your account will be deleted immediately.

WEBSITE: Please email us at hello@artrage.com.au to provide your email address and full name. Once you have made this request, your account will be permanently deleted from all systems within 72 hours.

Please Note: this action cannot be undone and will permanently remove your details from our systems.