Frequently Asked Questions

General

What is FRINGE WORLD?

FRINGE WORLD is the most popular annual festival in Perth and annually hundreds of thousands of people enjoy the incredible array of entertainment on offer.

There’s something for everyone at FRINGE WORLD; from comedy, music and musicals, circus and much more, plus ticket prices are great value so you can enjoy multiple shows in one night out!

The 2020 FRINGE WORLD Festival featured more than 700 shows at 156 venues spread across Perth and regional WA. $9.4 million was paid to participating artists and arts companies from the 2020 Festival and there were 414,081 ticketed attendance with attendance at ticketed and non-ticketed events reaching 829,570. While 2021 was a little different, there were still over 500 events from local and national artists. 

In a global landscape of more than 400 Fringe festivals, FRINGE WORLD is the third largest Fringe on the planet, and in terms of total box office Western Australia’s largest annual arts event.

We’ve been entertaining the people of Perth with Fringe entertainment since 2011 and we can’t wait to see the city come alive again in Jan 2022!

More information About Us is here.

When is FRINGE WORLD?

FRINGE WORLD 2022 dates are TBC

The 2021 Festival has now ended, the dates were: 
FRINGE WORLD 2021: Friday 15 January - 14 February 2021
Fringe Encore 2021: Monday 15 - Sunday 28 February 2021

Who produces FRINGE WORLD?

FRINGE WORLD Festival is presented by ARTRAGE Inc, a non-for-profit registered charity that is one of the oldest arts organisations in WA.

Alongside FRINGE WORLD Festival, ARTRAGE also currently produces two cinemas Rooftop Movies (est. 2012) and Girls School Cinema (est. 2018).

The ARTRAGE Strategic Plan and its organisational Purpose, Vision, Mission and The Way We Work statement informs how the Festival is delivered.

ARTRAGE Purpose: To enrich and evolve the culture of Western Australia by creating open artistic opportunities for audiences and artists.

ARTRAGE Vision: To embed arts in the hearts and minds of all Western Australians.

ARTRAGE Mission: To provide enduring benefits for artists, audiences and a diverse family of stakeholders through presenting cultural events with global appeal.

The Way We Work:

  • We mainstream Fringe culture.
  • We surprise and delight.
  • Our success is defined by the success of our artists.
  • We make Perth better.

FRINGE WORLD is based on the traditional open access Fringe model, but with a twist. Whilst overseeing the marketing, ticketing and overall management of the Fringe, ARTRAGE also produces a large proportion of the Festival directly through a range of managed hubs. The 2021 managed hubs will be The Woodside Pleasure Garden and Girls School.

What shows are in the Festival?

The shows in the Festival offer something for everyone with comedy, cabaret, theatre, music and musicals, children's events, circus and more on offer for you to enjoy. FRINGE WORLD is an open-access Festival, which means anyone can participate and it's up to the artists to decide to be part of the Fringe. 

Find out how to buy tickets here

The Festival is a big platform for local artists, and annually around 70% of participating artists come from WA. The 2021 Festival will also feature performances by interstate artists, and international artists who were already in Australia before the COVID-19 restrictions commenced. 

FRINGE WORLD is proud that since 2012 more than $46 million has been paid out to participating artists and arts companies by the Festival. This is all thanks to the hundreds of thousands of customers that see their shows each year!

Browse all events here.

What venues are in the Festival?

The 2021 Festival was beheld from 15 January - 14 February at more than 150 venues all over Perth and regional WA.  

FRINGE WORLD is produced by ARTRAGE INC, a not for profit registered charity. ARTRAGE INC directly manages a number of venues in the Festival such as the main Hubs in Northbridge and Perth CBD i.e. The Woodside Pleasure Garden, and Girls School, The other venues in the Festival are independent and not directly managed by FRINGE WORLD. The venues include traditional theatre and performance spaces, alongside quirky and non-traditional spaces that are activated for the month of Fringe festivities. 

What happened to the Festival Guide?

The Festival guide has been your go-to for all events in the Festival, but in 2021 we did things a bit differently and didn't producing a printed guide. 

We made this call to allow for greater flexibility for our artists so they didn't have a hard deadline and can still participate even if they come on board in December or early January. 

But don't worry, because with the FRINGE WORLD app featured handy functionality to make it super easy to find shows that you'll love. From scheduling, personalised show recommendations, e-ticketing, maps and our shake to find a random show - the app is APPsolutely essential to download. 

Donwload the app now

Can I work/volunteer with the Festival?

Click here to read about the latest jobs and volunteer opportunities.

Sign up to our e-news and keep an eye on our Facebook page for future notifications about jobs and volunteer opportunities with FRINGE WORLD. 

I'm an artist. Can I perform in the Festival?

FRINGE WORLD is an open-access Festival, which means that artists from anywhere in the world can register to be part of the event. If you are thinking of organising an event and would like to register for the 2022 Festival, we recommend you sign up to our e-news and keep an eye out later this year. 

If you have any questions please email artists@fringeworld.com.au.

I'm a venue manager. Can my venue be part of FRINGE WORLD?

FRINGE WORLD is an open-access Festival and there are a number of ways that Perth venues can be part of the event. Venues, like artists, need to register their interest with the Festival. If you are thinking of organising an event and would like to register for the 2022 Festival, we recommend you sign up to our e-news and keep an eye out later this year. 

If you have any questions please contact venues@fringeworld.com.au .

You can also get involved as a business through out Fringey Offers program

 

How can I give feedback to FRINGE WORLD?

We would love your feebdack to help us improve our festival. Our annual survey is currently open and is the best way for us to record your feedback. You can fill it out here

We welcome customer feedback, comments and questions at any time! Just fill out our Contact Us form and we'll get back to you as soon as possible.

COVID-19

What will Fringe be like given COVID-19?

Visit this page for the latest information regarding FRINGE WORLD and its response to COVID-19.

COVID-19, Lockdown and Cancellations

Please visit this page to read about how COVID-19, the lockdown and the restrictions affected the Festival and our artists.

Buying, collecting and postage of tickets

How can I buy tickets?

Buy your FRINGE WORLD Festival 2021 tickets online here on our website or from the FRINGE WORLD app.

Alternatively, visit our FRINGE WORLD Box Office at Girls School. 

Click here for more information.

Can tickets be mailed to me?

No, we suggest you choose e-tickets, but if you really want printed tickets you can request them from a box office.

Click here for more information.

What fees will I be charged when buying tickets?

A $2.20 website transaction fee is applied to every purchase made online through the FRINGE WORLD website and app. Payments made at a FRINGE WORLD Box Office attract no transaction fees.

What if my tickets are lost or stolen?

Most venues don’t require you to have a printed ticket to gain entry to the show. Simply show your Order Confirmation email or your tickets in the FRINGE WORLD app to venue staff on arrival.

Shows at the following venues do require you to have a printed ticket: 

  • His Majesty’s Theatre 
  • State Theatre Centre of WA
  • Subiaco Arts Centre
  • The Regal Theatre

If you had a printed ticket for a show at one of the above venues and have lost it, please email hello@fringeworld.com.au at least 72 hours before your show.
 

FRINGE WORLD App

What phones can I download the app on?

The FRINGE WORLD Festival app is available to download on Apple and Android phones.

Apple iPhones running iOS 13 and up.
Android phones running Android operating system version 9 and up.

Download the app.

I have some feedback for the app

Fantastic! This is the first year we have developed and app and are really excited to see it become better and better each year.

Our annual survey is currently open and is the best way for us to record your feedback. You can fill it out here

Fill out the form on the Contact Us page to share your app feedback with our team.

FRINGE WORLD Friends

What are the benefits becoming a Friend?

Fringe is better when you're a Friend! 

The FRINGE WORLD Friends one-off subscription price of $40 pays for itself with Friends saving on average $57 during the Festival.  

Friends benefits kick off on 12 November and run throughout the year with offers through some of Perth's best events, restaurants and happenings. 

These include access to early release tickets, Friends Frenzy 30% off discounted tickets, Unlimited Skip the Line Passes and more! See the Friends page  to see the full list of benefits.  

The annual subscription fee is $40 

The 2021 FRINGE WORLD Friends subscription expires 30 September 2021. 

Simply click the button below to add a Friends subscription to your cart. You will need to login to complete your transaction. 

Become a Friend

What is the cut-off date for becoming a Friend?

You can purchase a subscription at anytime.
 
FRINGE WORLD Friends is an annual subscription program and the benefits for 2021 Friends run until 30 September 2021.

When are Friends Frenzy tickets available?

Friends Frenzy 30% off select tickets are available 12 November to the end of the Festival on 14 February 2021 or until they are sold out. 

Do Friends benefits apply during Encore

Yes! FRINGE WORLD Friends get access to 30% off tickets to a huge range of shows with Friends Frenzy, Friends get to jump the queue at Girls School with unlimited Skip the Line Passes plus exclusive access to Friends Night Out events.

Gift Vouchers

How do I redeem my Gift Voucher?

If someone loves you enough to give you the adventure of Fringe this year, you'll need to redeem your voucher as soon as you can to make sure you get the pick of the shows before they sell out! Here's how to redeem your voucher: 

  • See what's on - what do you want to see? When you've chosen, add the ticket to your cart as normal. 
  • During checkout, you will be asked to enter in your voucher number. This is a 16-character voucher code beginning with 0623.
  • Don't forget to accept the terms and conditions before moving to the next page.
  • If the gift voucher isn't equal to the cost of your tickets, you can pay the remainder by credit card.

FRINGE WORLD Gift Vouchers are valid for ticket purchases and Friends subscriptions from the date of issue to 23:59 on Sunday 28 February 2021. Balances remaining on gift vouchers after this expiry date will be forfeited and are not further redeemable. 

When does my Gift Voucher expire

Gift Vouchers can be used for ticket purchases and Friends subscriptions during the 2021 Festival only. Balances remaining on gift vouchers after 28 February 2021 will be forfeited and are not further redeemable.

What happens if I forget to send my Digital Gift Voucher?

If you forget to enter the recipient’s email address on the ‘Order Success’ page, you can go back to your account page and send it from there.  

Tips to help you choose a show

There are so many shows! Can you recommend some?

Download the FRINGE WORLD app.  We’ve created the app to make it easier for you to choose a show – it highlights show you might like based on your preferences, shows you what’s near you and what’s starting soon! 

Visit Fringefeed to see  critic reviews, customer reactions and news.

Exchanges and refunds

What if my tickets are lost or stolen?

We recommend you treat your tickets like cash because we are unable to reprint lost or stolen tickets.

Most venues don’t require you to have a printed ticket to gain entry to the show. Simply show your Order Confirmation email on your mobile device to venue staff on arrival.

Shows at the following venues do require you to have a printed ticket: 

  • His Majesty’s Theatre 
  • State Theatre Centre 
  • The Regal Theatre
  • Subiaco Arts Centre

If you had a printed ticket for a show at one of the above venues and have lost it, please email hello@fringeworld.com.au at least 72 hours before your show.
 

Can I get an exchange or refund?

Unfortunately, we do not refund tickers for change of mind. This policy helps protect our artists from losing expected income at short notice.

Before completing your purchase of tickets, please carefully review the show, date/time and venue details.

Without limiting your statutory rights under Australian Consumer Law, there is no right of refund or exchange on FRINGE WORLD tickets.

If a show has been cancelled, you are entitled to a refund.

In regards to show cancellations or oversold shows please read the information here.

Read the Terms and Conditions for more information.

Who is impacted when there is a refund?

FRINGE WORLD is an open-access Festival, which means that there are a variety of events and venues, and it is up to the artist and venue to decide whether they want to participate. Equally, there are a variety of different ticketing and contractual relationships between venues and events.

ARTRAGE (the presenter of FRINGE WORLD) also manages some of the venues in the Festival; the hubs of The Woodside Pleasure Garden and Girls School. All other venues are managed by other companies/organisations.

For the venues that ARTRAGE manages, all venue, technical, front-of-house and back-of-house support is supplied. No upfront or hire fee is associated with these services, but FRINGE WORLD takes 32% of each ticket sold to recoup some of these costs, which are subsidised heavily from other revenue streams. This means the risk is shared and the artist doesn’t have enormous upfront costs to cover before their season. Shared risk means that when a ticket is refunded, both the artist and ARTRAGE lose the income. ARTRAGE is applying to state government funding to support events in its venues who are impacted by lockdown and the subsequent capacity changes.

The box office deal for independent venues can variy from flat hire rates charged to artists, box office splits, or potentially providing their venue for free. As such, for these venues when a ticket is refunded the artist will lose the income and potentially also the venue will lose income.

When will I receive my refund?

We will aim to process refunds within 31 business days. We apologise that during this busy time we are not able to process these any quicker and we thank you for your patience.

Please note: This timeframe has been extended from February 2021 due to the increaesd quantity of cancellations experienced from the locdown and subsequent restrictions.  

What if my show is cancelled?

In some instances, shows may be cancelled. Ticket holders are encouraged to check the event page of their session on the FRINGE WORLD website before attending to see the latest update to their show.   

We will endeavour to contact all ticket holders to cancelled sessions prior to the event and recommend ticket holders check their emails and junk folders for information relating to their cancelled session should this occur. If your show is cancelled you will receive a refund as per our purcahse terms

Concession prices

Is there a special price for kids?

Some shows may have special ticket prices for children such as: 

  • Kids Ticket prices - For children 12 years and under who will occupy a seat. Children ages 2 years and under are free on lap.
  • Family Ticket prices - A discounted ticket pack covering 2 Adult and 2 Children or 1 Adult and 3 Children. Please enter '4' tickets when purchasing 1 Family Ticket.

Check the show details to find out whether these ticketing options are offered.

Are there concession prices?

Fringe tickets are great value but there aren't any specific special prices for Concession cardholders with the exception of Companion Cards.

Click here for more information on Companion Card tickets.

Venues and seating and getting to Fringe

What time should I arrive for my show?

Most shows are around 60 minutes in length. This is also the ideal time to arrive pre-show.

Allow at least 60 minutes before the show to find a park or make your way from your public transport stop, collect your tickets from a Box Office (if required), find your venue and grab a pre-show drink or meal.

A queue will form outside your venue before show time and most shows have unallocated seating, so line up early to get your pick of the seats.

Unfortunately, latecomers may not be admitted.

I have tickets to two shows in one night. Is there enough time for me to get from one venue to another?

We have many different venues throughout the city, in the ‘burbs and beyond so please make sure you allow yourself extra time to get from venue to venue. 

The FRINGE WORLD app includes a Planner for you to schedule your Fringe Binge and the Maps will help you get to your venue.

Download the FRINGE WORLD app.

Can I choose where to sit when buying my tickets?

Most seating is unreserved and is filled on a first come, first serve basis when you arrive at the venue. It is recommended you line up early for a good spot. For reserved seating venues, tickets are sold on a ‘best available’ basis. 

Become a FRINGE WORLD Friend and secure Unlimited Skip the Line Multi-Passes to get the best seats in the house!

Can I smoke in any of the venues?

All indoor performance areas are smoke free. 

What do I need to bring to the venue?

Many FRINGE WORLD venues are licensed and you may be asked for valid Photo ID to gain entry. In some instances, under 18's are welcome to licensed areas but must be accompanied and supervised by a responsible adult, and the decision to allow entry is entirely at the discretion of the licensee. Each venue may have different licensing conditions, so please check the event and the venue license rules on our website before purchasing a ticket.

Bars and foodies in our Hubs (i.e. The Woodside Pleasure Garden, Girls School) are now cashless but bring some cash along to support the talented buskers as there are no ATMs on sites. If a customer only has cash and wants to purchase from a foodie or bar, they can go to the box office and request a cash card, payable with cash. 

Browse all venues here.

Please note that government-mandated contract tracing will be required at venues. We recommend you dowload the SafeWA app for a smooth and quick check in. Click here for more COVID-19 related information. 

When does the Fringe CAT bus run?

The Transperth CAT bus is free and it can help get you to your venue in the Perth CBD, Northbridge or East Perth.

The Yellow CAT can get you to Girls School and it departs from Wellington St. 

The 960 is free, departs every 15 mins before 9pm and every 30 mins after 9pm. The last service departs at 12.07pm from outside Girls School.

Age suitability

I'm under 18, can I go to a FRINGE WORLD event?

Many FRINGE WORLD venues are licensed and you may be asked for valid Photo ID to gain entry. In some instances, under 18's are welcome to licensed areas but must be accompanied and supervised by a responsible adult, and the decision to allow entry is entirely at the discretion of the licensee. Each venue may have different licensing conditions, so please check the event and the venue license rules on our website before purchasing a ticket.

Note that some events are restricted to over 18s only – look out for “18+ (Restricted)” in the Age Suitability section.

Always check the ‘Content Warnings’ on each page before purchasing a ticket as we cannot offer a refund when admission is refused by the venue.

Visit the venues page to browse all venues and find the specific venue licensing rules.

What does the suitability of events mean?

All (General)
Suitable for all ages. Kids, parents and grandparents alike will enjoy this event. Does not contain any sensitive content like nudity or coarse language. 

PG 
Parental guidance recommended. For children’s events there are additional age ranges for some shows.

M
Mature audiences. Recommended for people over 15 years old but subject to parental discretion. Events that contain some adult content but are suitable for teenagers aged 15 and up. 

18+
Recommended for people over 18 years old. Events that contain nudity, coarse language, sexual references or depictions of violence are generally considered to be suitable for adults only

18+ (restricted)
Restricted to people over 18 years old. Events that contain nudity, coarse language, sexual references or depictions of violence are generally considered to be suitable for adults only and patrons will be expected to be able to provide photographic ID. 

What are valid forms of ID when attending 18+ licensed FRINGE WORLD venues?

The valid forms of Photo ID accepted in Western Australia are Passports, WA Photo Cards and Australian Driver's Licenses only (i.e. the following are not accepted: student cards, foreign driver's licenses, health care cards, credit cards). 

Click here for full details of identification that are permitted as evidence of age.

Accessibility

What is the accessibility like at FRINGE WORLD venues?

Visit the Accessibility page for all information regarding this question. 

For accessibility information about a specific venue, browse all venues here.

I have accessibility requirements, who can I contact?

Refer to the accessibility page for details on how to make a specific access request.

How can I book a ticket with a Companion Card?

Refer to the accessibility page for details on how to book with a companion card.

Camera and Photography

Will my photo be taken at the Festival?

Your photo may be taken at a Festival event or venue. Refer to our Terms & Conditions for more information. 

Can I take photos during the show/performance?

Only at the discretion of the performers, otherwise cameras or other photography or recording equipment (including mobile phones) may not be permitted to use at the event.