Frequently Asked Questions

General

What is FRINGE WORLD?

FRINGE WORLD is the most popular annual festival in Perth and annually hundreds of thousands of people enjoy the incredible array of entertainment on offer.

There’s something for everyone at FRINGE WORLD; from comedy, music and musicals, circus and much more, plus ticket prices are great value so you can enjoy multiple shows in one night out!

The 2020 FRINGE WORLD Festival featured more than 700 shows at 156 venues spread across Perth and regional WA. $9.4 million was paid to participating artists and arts companies from the 2020 Festival and there were 414,081 ticketed attendance with attendance at ticketed and non-ticketed events reaching 829,570. While 2021 was a little different, there were still over 500 events from local and national artists. 

In a global landscape of more than 400 Fringe festivals, FRINGE WORLD is the third largest Fringe on the planet, and in terms of total box office Western Australia’s largest annual arts event.

We’ve been entertaining the people of Perth with Fringe entertainment since 2011 and we can’t wait to see the city come alive again in Jan 2022!

More information About Us is here.

When is FRINGE WORLD?

FRINGE WORLD 2022 IS ON NOW!

It runs for just four weeks so get in before 13 February!
 

Who produces FRINGE WORLD?

FRINGE WORLD Festival is presented by ARTRAGE Inc, a non-for-profit registered charity that is one of the oldest arts organisations in WA.

Alongside FRINGE WORLD Festival, ARTRAGE also currently produces two cinemas Rooftop Movies (est. 2012) and Girls School Cinema (est. 2018).

The ARTRAGE Strategic Plan and its organisational Purpose, Vision, Mission and The Way We Work statement informs how the Festival is delivered.

ARTRAGE Purpose: To enrich and evolve the culture of Western Australia by creating open artistic opportunities for audiences and artists.

ARTRAGE Vision: To embed arts in the hearts and minds of all Western Australians.

ARTRAGE Mission: To provide enduring benefits for artists, audiences and a diverse family of stakeholders through presenting cultural events with global appeal.

The Way We Work:

  • We mainstream Fringe culture.
  • We surprise and delight.
  • Our success is defined by the success of our artists.
  • We make Perth better.

FRINGE WORLD is based on the traditional open access Fringe model, but with a twist. Whilst overseeing the marketing, ticketing and overall management of the Fringe, ARTRAGE also produces a large proportion of the Festival directly through a range of managed hubs. The 2022 managed hubs will be The Pleasure Garden and Girls School.

What shows are in the Festival?

The shows in the Festival offer something for everyone with comedy, cabaret, theatre, music and musicals, children's events, circus and more on offer for you to enjoy. FRINGE WORLD is an open-access Festival, which means anyone can participate and it's up to the artists to decide to be part of the Fringe. 

FRINGE WORLD is proud that since 2012 more than $46 million has been paid out to participating artists and arts companies by the Festival. This is all thanks to the hundreds of thousands of customers that see their shows each year!

The 2022 program will be revealed when the first tickets go on sale from October. The program release dates are:

20 October: Early release tickets on sale for FRINGE WORLD Friends

27 October: Early release tickets on sale for general public

10 November: Full 2022 program on sale for everyone

What venues are in the Festival?

FRINGE WORLD is an open access festival with more than 100 venues. Click here to see a full list of venues. 

FRINGE WORLD is produced by ARTRAGE INC, a not for profit registered charity. ARTRAGE INC directly manages The Pleasure Garden and Girls School.

What happened to the Festival Guide?

The Festival guide has been your go-to for all events in the Festival, but we are doing things a bit differently and not producing a printed guide. 

We made this call to allow for greater flexibility for our artists so they didn't have a hard deadline and can still participate even if they come on board in December or early January. 

But don't worry, because with the FRINGE WORLD app featured handy functionality to make it super easy to find shows that you'll love. From scheduling, personalised show recommendations, e-ticketing, maps and our shake to find a random show - the app is APPsolutely essential to download. 

Donwload the app now

Can I work/volunteer with the Festival?

Click here to read about the latest jobs and volunteer opportunities.

Sign up to our e-news and keep an eye on our Facebook page for future notifications about jobs and volunteer opportunities with FRINGE WORLD. 

How can I give feedback to FRINGE WORLD?

We would love your feebdack to help us improve our festival. Our annual survey opens at the end of the Festival and is the best way for us to record your feedback. 

We welcome customer feedback, comments and questions at any time! Just fill out our Contact Us form and we'll get back to you as soon as possible.

COVID-19

More information

Visit the COVID Safe Fringe page for the latest details regarding venues that are vaccine mandated and how to prepare for your visit to FRINGE WORLD.

Buying, collecting and postage of tickets

How can I buy tickets?

Buy your FRINGE WORLD Festival 2022 tickets online here on our website or from the FRINGE WORLD app.

Alternatively, visit our FRINGE WORLD Box Offices.

Click here for more information.

Can tickets be mailed to me?

No, we suggest you choose e-tickets, but if you really want printed tickets you can request them from a box office.

Click here for more information.

What fees will I be charged when buying tickets?

A $2.20 website transaction fee is applied to every purchase made online through the FRINGE WORLD website and app. Payments made at a FRINGE WORLD Box Office attract no transaction fees.

Can I collect tickets from a FRINGE WORLD Box Office?

Yes, but in most cases you can save time by simply showing your Order Confirmation email or your tickets in the FRINGE WORLD App to venue staff on arrival.  

To collect tickets from a FRINGE WORLD Box Office please take your Transaction ID (you can find it on your Order Confirmation email). See our box office locations.

What if my tickets are lost or stolen?

Our venues don’t require you to have a printed ticket to gain entry to the show. Simply show your Order Confirmation email or your tickets in the FRINGE WORLD app to venue staff on arrival.

If you had a printed ticket for a show at one of the above venues and have lost it, please email hello@fringeworld.com.au at least 72 hours before your show.
 

FRINGE WORLD App

What phones can I download the app on?

The FRINGE WORLD Festival app is available to download on Apple and Android phones.

Apple iPhones running iOS 13 and up.
Android phones running Android operating system version 9 and up.

Download the app.

I have some feedback for the app

Fantastic! This is the first year we have developed and app and are really excited to see it become better and better each year.

Our annual survey opens at the end of the Festival.

Fill out the form on the Contact Us page to share your app feedback with our team.

FRINGE WORLD Friends

What are the benefits becoming a Friend?

We've got loads of awseome benefits for our Friends in 2022, including the returning benefits of access to early release tickets, Friends Frenzy 30% off discounted tickets, Unlimited Skip the Line Passes and more! See the Friends page  to see the full list of 2022 benefits.  

The FRINGE WORLD Friends one-off subscription price of $40 pays for itself with Friends saving on average $57 during the Festival.  

Friends benefits run throughout the year with offers through some of Perth's best events, restaurants and happenings. 

 

 

How much does it cost?

A FRINGE WORLD Friends subscription is $40. That’s less than $1 a week for year-long benefits!

How much will I save?

Friends saved $56.60 on average last year from buying Friends Frenzy tickets. That's more than the cost of the subscription! Plus, this year we’ve also added even more benefits like free merch and special giveaways so you get an even better deal.

How does it work?

Each benefit works a little differently but the subscription is linked to your customer account. This means that you’ll need to be logged in when you buy tickets or go to a show to access special benefits. Click here to read an in-depth description of each benefit. 

Many of our benefits like special event invites and sneak peaks of the program will be sent via our Friends E-news to the email address you choose to link to your account. You can unsubscribe from receiving the weekly emails at any time but it’ll mean that you may miss out on special announcements, discounts and invitations.

How many shows have Friends Frenzy tickets?

The artist decides to have some of their tickets available with the Friends discount.  They choose how many to offer, which means the discount won’t impact their goal income for the season. Find out more here.

What happens if the Festival is affected by COVID-19?

If the FRINGE WORLD Festival is cancelled, we will contact Friends with the below options to choose from: 

1. A complimentary subscription for FRINGE WORLD Festival 2023 

2. Full refund of Friends subscription 

In the case that the Festival is altered by a change of restrictions, we will attempt to keep as many of the Friends benefits available without impacting the artists or breaking restrictions. Please see each benefit on our website to find out the alterations for each one. 

Gift Vouchers

How do I redeem my Gift Voucher?

If someone loves you enough to give you the adventure of Fringe this year, you'll need to redeem your voucher as soon as you can to make sure you get the pick of the shows before they sell out! Here's how to redeem your voucher: 

  • See what's on - what do you want to see? When you've chosen, add the ticket to your cart as normal. 
  • During checkout, you will be asked to enter in your voucher number. This is a 16-character voucher code beginning with 0623.
  • Don't forget to accept the terms and conditions before moving to the next page.
  • If the gift voucher isn't equal to the cost of your tickets, you can pay the remainder by credit card.

FRINGE WORLD Gift Vouchers are valid for ticket purchases and Friends subscriptions from the date of issue to 23:59 on Sunday 13 February 2022. Balances remaining on gift vouchers after this expiry date will be forfeited and are not further redeemable. 

When does my Gift Voucher expire?

Gift Vouchers can be used for ticket purchases and Friends subscriptions during the Festival. Balances remaining on gift vouchers after Sunday 13 February 2022  will be forfeited and are not further redeemable.

What happens if I forget to send my Digital Gift Voucher?

If you forget to enter the recipient’s email address on the ‘Order Success’ page, you can go back to your account page and send it from there.  

Tips to help you choose a show

There are so many shows! Can you recommend some?

Download the FRINGE WORLD app.  We’ve created the app to make it easier for you to choose a show – it highlights show you might like based on your preferences, shows you what’s near you and what’s starting soon! 

Visit Fringefeed to see  critic reviews, customer reactions and news.

Exchanges and refunds

What if my tickets are lost or stolen?

We recommend you treat your tickets like cash because we are unable to reprint lost or stolen tickets.

Our  venues don’t require you to have a printed ticket to gain entry to the show. Simply show your Order Confirmation email on your mobile device to venue staff on arrival.

If you had a printed ticket for a show at one of the above venues and have lost it, please email hello@fringeworld.com.au at least 72 hours before your show.
 

Can I get an exchange or refund?

Unfortunately, we do not refund tickers for change of mind or refusal of entry. This policy helps protect our artists from losing expected income at short notice.

Before completing your purchase of tickets, please carefully review the show, date/time, venue details and requirements of entry.

Without limiting your statutory rights under Australian Consumer Law, there is no right of refund or exchange on FRINGE WORLD tickets.

If a show has been cancelled, you are entitled to a refund.

Read the Terms and Conditions for more information.

What if my show is cancelled?

In some instances, shows may be cancelled. Ticket holders are encouraged to check the event page of their session on the FRINGE WORLD website before attending to see the latest update to their show.   

We will endeavour to contact all ticket holders to cancelled sessions prior to the event and recommend ticket holders check their emails and junk folders for information relating to their cancelled session should this occur. If your show is cancelled you will receive a refund as per our purcahse terms

Concession prices

Is there a special price for kids?

Some shows may have special ticket prices for children such as: 

  • Kids Ticket prices - For children 12 years and under who will occupy a seat. Children ages 2 years and under are free on lap.
  • Family Ticket prices - A discounted ticket pack covering 2 Adult and 2 Children or 1 Adult and 3 Children. Please enter '4' tickets when purchasing 1 Family Ticket.

Check the show details to find out whether these ticketing options are offered.

Are there concession prices?

Fringe tickets are great value but there aren't any specific special prices for Concession cardholders with the exception of Companion Cards.

Click here for more information on Companion Card tickets.

Venues and seating and getting to Fringe

What time should I arrive for my show?

Most shows are around 60 minutes in length. This is also the ideal time to arrive pre-show.

Allow at least 60 minutes before the show to find a park or make your way from your public transport stop, collect your tickets from a Box Office (if required), find your venue and grab a pre-show drink or meal.

A queue will form outside your venue before show time and most shows have unallocated seating, so line up early to get your pick of the seats.

Unfortunately, latecomers may not be admitted.

I have tickets to two shows in one night. Is there enough time for me to get from one venue to another?

We have many different venues throughout the city, in the ‘burbs and beyond so please make sure you allow yourself extra time to get from venue to venue. 

The FRINGE WORLD app includes a Planner for you to schedule your Fringe Binge and the Maps will help you get to your venue.

Download the FRINGE WORLD app.

Can I choose where to sit when buying my tickets?

Most seating is unreserved and is filled on a first come, first serve basis when you arrive at the venue. It is recommended you line up early for a good spot. For reserved seating venues, tickets are sold on a ‘best available’ basis. 

Become a FRINGE WORLD Friend and secure Unlimited Skip the Line Multi-Passes to get the best seats in the house!

What do I need to bring to the venue?

Many FRINGE WORLD venues are licensed and you may be asked for valid Photo ID to gain entry. In some instances, under 18's are welcome to licensed areas but must be accompanied and supervised by a responsible adult, and the decision to allow entry is entirely at the discretion of the licensee. Each venue may have different licensing conditions, so please check the event and the venue license rules on our website before purchasing a ticket.

Bars and foodies in our Hubs (i.e. The Woodside Pleasure Garden, Girls School) are now cashless but bring some cash along to support the talented buskers as there are no ATMs on sites. If a customer only has cash and wants to purchase from a foodie or bar, they can go to the box office and request a cash card, payable with cash. 

Browse all venues here.

Please note that government-mandated contract tracing will be required at venues. We recommend you dowload the SafeWA app for a smooth and quick check in. Click here for more COVID-19 related information. 

What help is there if I feel threatened or have an issue at a venue?

We want FRINGE WORLD to be a safe and welcoming place for all.   

FRINGE WORLD is produced by ARTRAGE INC, a not-for-profit registered charity. ARTRAGE INC directly manages a number of venues in the Festival such as the main Hubs in Northbridge and Perth CBD i.e. The Woodside Pleasure Garden, Girls School, Read on for information about how to get help at one of these Hubs.  

All other venues are independently managed and any issues or concerns should be raised with the venue management or please contact us here and we can assist.  

If you are at one of our Hubs and need assistance, find someone with a FRINGE WORLD t-shirt and they will assist you. If you have a delicate matter you would like to discuss, then look out for team members with a ‘smiley face’ badge on their shirt. These have been hand-selected and trained to assist in delicate situations. These staff also have a current Working With Children Check.  

At these Hubs, FRINGE WORLD has adopted the “Ask For Freddie” safety campaign, which is based on the internationally recognised safety campaign “Ask for Angela”. This initiative encourages those feeling threatened on a FRINGE WORLD site to approach any bar staff, site security or any person with a FRINGE WORLD staff t-shirt to use the code work “Freddie” and signify they require assistance.   

Security are a welcome presence at all FRINGE WORLD Hubs and all security personnel are first aid trained. 

When does the Fringe CAT bus run?

The Transperth CAT bus is free and it can help get you to your venue in the Perth CBD, Northbridge or East Perth.

The Yellow CAT can get you to Girls School and it departs from Wellington St. 

The 960 is free, departs every 15 mins before 9pm and every 30 mins after 9pm. The last service departs at 12.07pm from outside Girls School.

Age suitability

I'm under 18, can I go to a FRINGE WORLD event?

Many FRINGE WORLD venues are licensed and you may be asked for valid Photo ID to gain entry. In some instances, under 18's are welcome to licensed areas but must be accompanied and supervised by a responsible adult, and the decision to allow entry is entirely at the discretion of the licensee. Each venue may have different licensing conditions, so please check the event and the venue license rules on our website before purchasing a ticket.

Note that some events are restricted to over 18s only – look out for “18+ (Restricted)” in the Age Suitability section.

Always check the ‘Content Warnings’ on each page before purchasing a ticket as we cannot offer a refund when admission is refused by the venue.

Visit the venues page to browse all venues and find the specific venue licensing rules.

What does the suitability of events mean?

All (General)
Suitable for all ages. Kids, parents and grandparents alike will enjoy this event. Does not contain any sensitive content like nudity or coarse language. 

PG 
Parental guidance recommended. For children’s events there are additional age ranges for some shows.

M
Mature audiences. Recommended for people over 15 years old but subject to parental discretion. Events that contain some adult content but are suitable for teenagers aged 15 and up. 

18+
Recommended for people over 18 years old. Events that contain nudity, coarse language, sexual references or depictions of violence are generally considered to be suitable for adults only

18+ (restricted)
Restricted to people over 18 years old. Events that contain nudity, coarse language, sexual references or depictions of violence are generally considered to be suitable for adults only and patrons will be expected to be able to provide photographic ID. 

What are valid forms of ID when attending 18+ licensed FRINGE WORLD venues?

The valid forms of Photo ID accepted in Western Australia are Passports, WA Photo Cards and Australian Driver's Licenses only (i.e. the following are not accepted: student cards, foreign driver's licenses, health care cards, credit cards). 

Click here for full details of identification that are permitted as evidence of age.

Accessibility

What is the accessibility like at FRINGE WORLD venues?

Visit the Accessibility page for all information regarding this question. 

For accessibility information about a specific venue, browse all venues here.

I have accessibility requirements, who can I contact?

Refer to the accessibility page for details on how to make a specific access request.

How can I book a ticket with a Companion Card?

Refer to the accessibility page for details on how to book with a companion card.