FRINGE WORLD is dedicated to creating the best possible experience for all visitors. The information on this page is provided for customers with accessibility requirements.
Accessing Tickets
General ticket purchasing information can be found here.
For those with accessibility needs, you can contact the FRINGE WORLD Customer Support team through the information below:
(08) 9227 6288
Office hours:
- Monday to Friday, 9am-5pm
- Saturday and Sunday, 10am-4pm
If you are Deaf or Hard of Hearing or have communication access requirements and need assistance, FRINGE WORLD encourages customers to contact us through the National Relay Service on 133 677 then dial 08 8100 2089 or via relayservice.com.au. Please request an accessible call to 'FRINGE WORLD on (08) 9227 6288' when prompted.
FRINGE WORLD Customer Support team will assist with access enquiries and ticket bookings. This service exists to assist anyone with an access requirement to make the most of FRINGE WORLD Festival. FRINGE WORLD Customer Support can assist with:
- ticketing information
- ticket booking
- providing venue-specific accessibility information
- securing complimentary companion card tickets to attend a performance.
- notifying FRINGE WORLD venues of any access requirements
Notifying FRINGE WORLD of any access requirements
When checking out on the website select 'Accessibility' to communicate your access information to the venue staff for a seamless event experience.
For example, “I use a power wheelchair and require a wheelchair space”.
Note: Please view the venue or venue space page for details on Venue Accessibility.
Alternatively, you can contact FRINGE WORLD Customer Support directly by access@fringeworld.com.au or call (08) 9227 6288 (Monday to Friday, 9am-5pm; Saturday and Sunday, 10am-4pm) up to 48 hours prior to your performance date.
If you require assistance at the performance venue, we recommend arriving at least 15 minutes prior to your event start time and notifying Front of House staff who will be happy to help.
Companion Card Holders
Companion Cardholders are eligible to receive a second, complimentary ticket to the same session for a carer or companion (subject to availability) upon purchase of their own ticket.
For more information regarding the Companion Card program please visit wacompanioncard.org.au
How to register your Companion Card with FRINGE WORLD:
Email a photo of your companion card OR your companion card number and expiry date to access@fringeworld.com.au or call (08) 9227 6288 (Monday to Friday, 9am-5pm Saturday and Sunday, 10am-4pm).
Once verified, we will email you and you will then be able to purchase (1) companion card ticket with every paid ticket. On this website, you will be limited to only booking (1) companion card ticket per performance. If you are booking for a group which includes multiple companion cardholders, please email access@fringeworld.com.au
How to book a Companion Card ticket:
To book your companion card ticket on fringeworld.com.au or the FRINGE WORLD app, you will need to log in to your account.
If you have your Companion Card registered to your FRINGE WORLD account, you will be able to add up to one (1) Companion Card ticket per performance when you purchase a paid ticket online.
Please note: The bearer must be able to present the Companion Card on the night to Front of House staff if requested.
Accessible Performances
FRINGE WORLD is an open-access Festival, Accessible Performance offerings are at the discretion of the presenters, venues, and artists.
Accessibility Filter
Using the Accessibility Filter, you can search for performance on the FRINGE WORLD website and app based on your individual needs.
Filtering options include:
Wheelchair Access
Venues accessible for a person using a wheelchair.
Accessible Parking
Venue with a designated ACROD space.
Audio Description
This service enhances the live event experience for people who are blind or have low vision. An audio describer uses a small transmitter to describe what is happening in an event. People using this service use a personal listening device provided pre-show, enabling them to experience the event from anywhere in the space.
Auslan Interpretation
Auslan is the majority sign language used by the Deaf and Hard of Hearing community in Australia. In these sessions, an interpreter stands side of stage, live translating dialogue into Auslan.
Relaxed Performance
Open to everyone, but adapted to create a more welcoming environment for anyone that may benefit (this may include people with anxiety, sensory sensitivities or autism). Relaxed Performances often have slight modifications to light and sound, an open door policy and a quiet area available.
Tactile Tours
Occuring before the performance, tactile tours allow patrons who are blind or experience low vision to experience the performance via touch.
E.g., patrons may be given access to costumes, props, and stage set in order to capture the atmosphere of the work.
ESL Suitable
Events suitable for the culturally linguistically diverse. Audiences can understand and engage with the event without a comprehensive understanding of the English language.
Aural Rating
At FRINGE WORLD, artists are now given the opportunity to self-assess their events based on their Aural Assessment.
- Aural Rating 100%: These events rely entirely on auditory experiences, devoid of any visual elements. For example, performances conducted in total darkness.
- Aural Rating 75%: These events primarily emphasize auditory elements, with visuals playing a secondary role or serving as supplementary components.
- Aural Rating 50%: These events incorporate both auditory and visual elements, yet one's ability to fully engage with the experience does not hinge on sight.
- Aural Rating 0%: These events are inherently inaccessible to blind or low vision audiences.
Please note that these evaluations are subjective and decided upon by event organizers themselves.
Visual Rating
Similarly, at FRINGE WORLD, artists are allowed to self-assess their events Visual Rating.
- Visual Rating 100%: These events are entirely centered around visual experiences, devoid of any music or dialogue.
- Visual Rating 75%: These events may feature full subtitles or minimal dialogue, along with some background music or sounds.
- Visual Rating 50%: These events may partially include subtitles or dialogue and incorporate background music or sounds.
- Visual Rating 0%: These events are not inherently accessible for D/deaf and hard of hearing audiences.
It's essential to remember that these evaluations are subjective and are determined by the event organizers themselves when evaluating their respective events.
Open Captioning
Subtitles with additional sound descriptives.
Hearing Loop
A sound system accessible to patrons with hearing aids that transmits enhanced audio directly to the patron's hearing aid via a wireless signal. (sometimes called an audio induction loop).
Accessible Performance services may only relate to specific sessions. If applicable, the session dates that these services relate to will be listed under the 'Performance Accessibility' heading on each event page.
Event Content Warnings
Event content warnings are displayed on each event page under the suitability and warnings heading. These warnings may include loud noises, mental health, smoke effects, and/or strobe lighting.
Venue Accessibility
As an open-access Festival, venues include traditional theatre and performance spaces, alongside non-traditional spaces that are activated for the month of Fringe festivities.
To learn more about a specific venue's accessibility, please visit the individual venue page or venue space page on the FRINGE WORLD website or app. Detailed information provided by the venue representative is listed under the 'Venue Accessibility' section.
If you require further information, please contact access@fringeworld.com.au
Browse all venues at https://fringeworld.com.au/whats_on/venues
Wheelchair Accessibility
Venues can be filtered by wheelchair accessibility by selecting the check box at the top of the venues page.
Icon guide:
Wheelchair Accessible - Accessible to a patron in a wheelchair
Some Wheelchair Accessibility - Some performance spaces within this venue are accessible OR the event is on at multiple venues, some of which are accessible. Check the specific venue space page for more information.
Feedback to FRINGE WORLD
FRINGE WORLD is at all times dedicated to improving the experience of all patrons to Fringe events and we appreciate feedback that helps us in these aims, especially when it concerns one of the shows or venues directly under our control.
If you have any suggestions or if you would like any information in another format, please don’t hesitate to contact us access@fringeworld.com.au
Useful Links
For more information about ACROD parking within the City of Perth, please visit http://www.cityofperthparking.com.au/disability-parking
Find suitable facilities for people who cannot use standard accessible toilets, please visit https://www.accessibleaustralia.com.au/pois
Find accessible adult change facilities, please visit https://changingplaces.org.au/find
Access and Inclusion Plan
Click here to download the ARTRAGE Access and Inclusion Plan.