Accessibility
FRINGE WORLD is dedicated to creating the best possible experience for all visitors. The information on this page is provided for customers with accessibility requirements.
Accessing Tickets
For those with accessibility requirements, you can contact the FRINGE WORLD Audience Support team through the information below:
Contact Details
Office hours:
- Monday to Friday, 9am - 5pm
- Saturday and Sunday, 10am - 4pm (during the Festival)
Accessibility Support for Deaf or Hard of Hearing Customers
If you are Deaf or Hard of Hearing or have communication access requirements and need assistance, FRINGE WORLD encourages customers to contact us through the National Relay Service on 133 677 then dial 08 8100 2089 or via relayservice.com.au. Please request an accessible call to 'FRINGE WORLD on (08) 9227 6288' when prompted.
The FRINGE WORLD Audience Support team is here to help with access enquiries and ticket bookings, ensuring everyone can fully enjoy the FRINGE WORLD Festival. They can assist with:
- Ticketing information
- Booking tickets
- Venue-specific accessibility details
- Securing complimentary Companion Card tickets
- Notifying FRINGE WORLD venues of any access requirements
Notifying FRINGE WORLD of any access requirements
When checking out on the website or app, select 'Accessibility' to share your access requirements with the venue staff for a seamless event experience. For example, “I use a powered wheelchair and require a wheelchair space”.
Note: We suggest checking the venue or venue space page for details on accessibility before purchasing your tickets.
Alternatively, you can contact FRINGE WORLD Audience Support directly using the contact details above. We advise getting in touch at least 48 hours before your performance.
If you require assistance at the performance venue, we recommend arriving at least 15 minutes prior to your event start time and notifying Front of House staff who will be happy to help.
Companion Card Holders
Companion Card holders are eligible to receive a second, complimentary ticket to the same session for a carer or companion (subject to availability) upon purchase of their own ticket.
For more information regarding the Companion Card program please visit wacompanioncard.org.au.
How to register your Companion Card with FRINGE WORLD
To register your Companion Card, verify it in your FRINGE WORLD account. Click here to go directly to the correct page on the website. Click the 'Verify Companion Card Details' link and enter your information.
Once you see the message “Companion Card applied to your account”, the Companion Card scheme will be active, and you can start booking tickets straight away.
You can book one Companion Card ticket per performance on this website. If you’re booking for a group that includes multiple Companion Card holders, please get in touch with us.
To check if your Companion Card has already been added to your account, select ‘MyFringe’ from the top menu on the home screen.
How to book a Companion Card ticket
To book a Companion Card ticket on the FRINGE WORLD website or app, first log in to your account.
If your Companion Card is registered to your FRINGE WORLD account, you can add one (1) Companion Card ticket per performance when purchasing a paid ticket online. This option will appear in the ticket type drop-down menu.
Please note: the Companion Card holder must be able to present their card to Front of House staff on the night if requested.
Accessible Performances
FRINGE WORLD is an open-access Festival. Accessible Performance offerings are at the discretion of the presenters, venues, and artists.
Accessibility Filter
Filters on the 'What's On' page of the FRINGE WORLD website and app can help you find performances that meet your needs. Select Filter Shows By 'Where', and accessible options can be found under the 'Physical Accessibility' heading.
Filtering options include:
Physical Accessibility
- Step-free mobility aid access
- Wheelchair-accessible toilet
- Companions seated with the patron
Accessible Parking
- Venue with a designated ACROD space.
- Drop-off zone
Audio Description
This service enhances the live event experience for people who are blind or have low vision. An audio describer uses a small transmitter to describe what is happening in an event. People using this service use a personal listening device provided pre-show, enabling them to experience the event from anywhere in the space.
Auslan Interpretation
Auslan is the majority sign language used by the Deaf and Hard of Hearing community in Australia. In these sessions, an interpreter stands at the side of the stage, translating dialogue live into Auslan.
Relaxed Performance
Open to everyone, but adapted to create a more welcoming environment for anyone that may benefit (this may include people with anxiety, sensory sensitivities or autism). Relaxed Performances often have slight modifications to light and sound, an open door policy, and a quiet area available.
Tactile Tours
Occuring before the performance, tactile tours allow patrons who are blind or experience low vision to experience the performance via touch.
e.g. patrons may be given access to costumes, props, and stage set in order to capture the atmosphere of the work.
Open Captioning
Subtitles with additional sound descriptives.
Hearing Loop
A sound system accessible to patrons with hearing aids that transmits enhanced audio directly to the patron's hearing aid via a wireless signal. (sometimes called an audio induction loop).
Event Content Warnings
Event content warnings are displayed on each event page under the Suitability and Warnings heading. These warnings may include loud noises, mental health, smoke effects, and/or strobe lighting.
Venue Accessibility
As an open-access Festival, venues include traditional theatre and performance spaces, alongside non-traditional spaces that are activated for the month of Fringe festivities.
To learn more about a specific venue's accessibility, please visit the individual venue page or venue space page on the FRINGE WORLD website or app. Information provided by the venue is listed under the 'Detailed venue and space accessibility' section.
If you require further information, please get in touch.
In The Pleasure Garden, we will have small stools, firm cushions and chairs available for use upon request. If you foresee yourself requiring one of these, please just pop in an access note during the checkout process.
Wheelchair Accessibility
The below accessibility icons will display on session listings.
Icon guide:
Feedback to FRINGE WORLD
FRINGE WORLD is at all times dedicated to improving the experience of all patrons to Fringe events and we appreciate feedback that helps us in these aims, especially when it concerns one of the shows or venues directly under our control.
If you have any suggestions or if you would like any information in another format, please don’t hesitate to contact us using the above contact details.
Useful Links
- For more information about ACROD parking within the City of Perth, please visit City of Perth Parking - Disability Parking.
- Find suitable facilities for people who cannot use standard accessible toilets, please visit Accessible Australia.
- Find accessible adult change facilities, please visit Changing Places.